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13th zone?

Posted: Fri Jul 16, 2021 10:51 am
by level
I have just upgraded my controller from version 1 to version 3 and I am pleased to have use of the mobile app. I notice yesterday on the app that there is what looks like a 13th zone left of the hot water box at the bottom of the front page. It has no name but says "62.0 degrees" and "Permanent" with the the squashed circle icon. Does anyone know what that is?

Re: 13th zone?

Posted: Mon Jul 19, 2021 11:38 am
by Richard
It's just an error, which is referred to as a 'Ghost Zone'.

If you contact Resideo on the number on my signature and choose the app issue option when prompted, they should be able to sort this for you.

Re: 13th zone?

Posted: Tue Jul 20, 2021 7:48 am
by level
Thank you.