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Communication lost with system via app.
Posted: Thu Aug 02, 2018 6:24 am
by huw53
Since Honeywell undertook some service maintenance on their servers this week I’ve lost communication with my system via the app. Over a period of about a minute I received a ruck of emails stating communication lost then immediately restored etc. Anyway tried everything log out of system deleted apps logged out of controller.
The question is if I do a system reset on my controller, does that mean I have to remind everything and start from fresh as a new installation
Thanks
Colin
Re: Communication lost with system via app.
Posted: Thu Aug 02, 2018 7:56 am
by Richard
Firstly, why would you need to do a reset on the evohome Controller?
Re: Communication lost with system via app.
Posted: Thu Aug 02, 2018 8:50 am
by huw53
Hi, well I’m assuming I have to do a reset, as I’ve tried everything else. Other than deleting my account on the total control site and then creating a new one? Could do with advice as to what is the best option. Not had any problems at all until Honeywell did work on their server. I have contacted them they not come back with any solution yet.
Re: Communication lost with system via app.
Posted: Thu Aug 02, 2018 9:04 am
by Richard
Have you tried just rebooting the evohome Controller by removing from the power supply and removing the batteries for a couple of minutes? Certainly shouldn't need to factory reset to resolve this...
Re: Communication lost with system via app.
Posted: Thu Aug 02, 2018 5:56 pm
by huw53
Hi thanks for you’re help. Removed the batteries and reinstalled. All fine now. Thanks for you’re help