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Logged out repeatedly
Posted: Sun Nov 19, 2017 8:35 pm
by ahado
Hi - I've been managing my Evohome system with the Total Comfort app from my Android phone and a tablet. I've just bought a new android tablet. Since installing the app on the new tablet I keep having to use login again on each of my devices.
Is there some kind of limit I've run up against?
Re: Logged out repeatedly
Posted: Mon Nov 20, 2017 11:31 am
by ahado
I've just realised that the original installer (not evohome shop - I subsequently bought a pair of T87RF thermostats from the evohome shop) had actually wired in a completely redundant RFG100 wifi gateway... The system is recent and has a 3rd Gen Evohome controller. I shall be returning the gateway and asking for the price to be refunded.
However I don't think it has any bearing on the logout problem. I noticed because the gateway indicators showed no connection but the remote app was working...
Re: Logged out repeatedly
Posted: Sun Nov 26, 2017 1:52 pm
by colin
Hi, Installed my Evohome this week, all working fine, just needs normal tweaking. However like you bit disappointed to have to keep logging back in on the phone.... So far I think I'm accessing approx 10 times then needing to log in again...
Re: Logged out repeatedly
Posted: Mon Nov 27, 2017 11:35 am
by dmsims
Yes I have the same problem on my phone (the Ipad is fine!)
I have already raised a support ticket with Honeywell.....
Re: Logged out repeatedly
Posted: Tue Nov 28, 2017 10:10 am
by dmsims
From Honeywell:
"I checked with our technical department and they confirmed that there is an issue at which they are working to fix it as soon as possible.
We are sorry for any inconvenience created by this."
Re: Logged out repeatedly
Posted: Tue Nov 28, 2017 4:22 pm
by Richard
Thanks for the update...
Re: Logged out repeatedly
Posted: Sat Dec 02, 2017 3:29 pm
by colin
Hi, Thanks for the update - hopefully get a fix soon. System however is working perfectly !