Google Home

All Honeywell Home evohome general discussion in here! *PLEASE NOTE* Official Resideo technical support is on 0300 130 1299.
Locked
asadx@hotmail.co.uk
Posts: 1
Joined: Thu Jul 01, 2021 10:04 pm

Google Home

Post by asadx@hotmail.co.uk »

Has anyone had any problems configuring their evohome to Google assistant? I constantly get a 'unable to connect to honeywell total connect comfort intl' error?
User avatar
Richard
Site Admin
Posts: 1199
Joined: Fri Jun 10, 2016 4:08 pm
Location: Mid Wales
Contact:

Re: Google Home

Post by Richard »

Just contact Resideo tech support and they will be able to help you with this.
Home: 2012 Built Oak & Timber Frame Home (EPC Score 95 - A Rated)
Renewable Tech: GSHP, Solar Thermal, Solar PV & 20kWh Battery Storage
Smart Home Platform: Home Assistant, Shelly & Salus Smart Home
Konsta819
Posts: 3
Joined: Mon Sep 06, 2021 10:43 pm

Re: Google Home

Post by Konsta819 »

I have exactly the same problem. I contacted Resideo and they referred me to the installation guide and said to contact Google's technical support if it didn't work. So I think that's them saying "We see you have a problem and we just don't care. Feel free to call anyone else (even though it's our server that has the issue)."
User avatar
Richard
Site Admin
Posts: 1199
Joined: Fri Jun 10, 2016 4:08 pm
Location: Mid Wales
Contact:

Re: Google Home

Post by Richard »

This needs to be taken up with Resideo's technical support directly. Contact 0300 130 1299 and request to place a complaint to the team directly about this. Thanks.
Home: 2012 Built Oak & Timber Frame Home (EPC Score 95 - A Rated)
Renewable Tech: GSHP, Solar Thermal, Solar PV & 20kWh Battery Storage
Smart Home Platform: Home Assistant, Shelly & Salus Smart Home
Locked