Lost control through phone

[chrisru]

I realise I must have done something silly but have spent some time and can't work out what it is. My system is an Evohome controller with 12 zones and a separate gateway which has worked well for a number of years. I usually control zone temperatures through my Android phone and the Total Connect Comfort app. Since yesterday I've had a one way connection - the phone faithfully reports the temperate and settings from the controller but nothing I set via the app will update the settings for a zone. I've deleted and re-added the gateway but given that it is communicating OK I never thought that was a solution. And the app is on the latest 4.6.1

Have I pressed something by mistake, it says "Following Schedule" on the app and I'm trying to remember whether that has always been there.

Thanks for any suggestions.

Chris

[Richard]

Hi Chris,

Best suggestion is to contact Honeywell on 0300 130 1299 so they can look at this for you.

I hope that helps.

[golfcaddy]

I seem to be having a similar problem, although it's not just the mobile app.
If I log into the Connected Home website under my account and try to change a setting, that doesn't make it back down to my control unit. The setting DOES show up on the mobile app, so the website and mobile app are in sync, but nothing is getting to the controller.

This has been happening over the last few days I believe - I couldn't get things to work at the weekend whilst I was away from home, but I'm sure this was working OK over a week ago (although I've come to just rely on my commands being set properly from the app that I didn't check for sure).

Also agree that temps are being correctly sent back from the controller to my Honeywell TCC account (website and app), although it seems to take a very long time to update (up to an hour).

I tried calling Honeywell support but after a very long wait with hold music, I was put through and then immediately disconnected. Coincidence??
Logged a support ticket via their website.


On a different topic, is there any way I can get access to the customer forum? I have an order number on my forum account, but I think it's a more recent one that doesn't cover my original controller purchase. I don't still have the email for that one with the order number.

[nquick]

I had this last few days but after logging a support ticket it's come back and working again.

Coincidence or luck?

[chrisru]

Thanks, and yes I logged a call through the Honeywell website this morning. Having just tested it in the last 5 minutes, mine is now (slowly) working again. I will wait for my reply from the service desk and if this was a know service outage will suggest they add a service monitor on their website as I don't think there is one currently?

Chris

[nquick]

Thanks, and yes I logged a call through the Honeywell website this morning. Having just tested it in the last 5 minutes, mine is now (slowly) working again. I will wait for my reply from the service desk and if this was a know service outage will suggest they add a service monitor on their website as I don't think there is one currently?

Chris

There is one. It's at the login page of the TCC website.